Refund policy

Return & Refund Policy

Effective Date: 29-may-26

At WishTokari, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Be returned in the original packaging

  • Include all accessories, tags, manuals, or complimentary items (if applicable)

  • Have proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

Customers may request a return within 7 of receiving the order.

Any return requests submitted after this period may not be eligible for return or refund.

To initiate a return, please contact us at:
parmarnav@hotmail.com

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Personalized or customized products

  • Gift cards

  • Perishable items

  • Intimate or hygiene-related products

  • Digital/downloadable products

  • Clearance or final sale items

  • Products damaged due to misuse or improper handling

Additional non-returnable items may be specified on product pages.

4. Return Process

To request a return:

  1. Contact our support team at parmarnav@hotmail.com

  2. Provide your order number and reason for return

  3. Share photos/videos if the product is damaged or defective

  4. Wait for return approval and instructions

Please do not send products back without prior approval.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed within 30 days.

  • The refund will be credited to the original payment method used during purchase

Please note:

  • Bank or payment provider processing times may vary

  • Shipping charges are generally non-refundable unless the return is due to our error

6. Exchange Policy

We may offer exchanges for:

  • Defective products

  • Damaged items

  • Incorrect products received

  • Size replacement requests (if applicable)

Exchange requests must be made within [X DAYS] of delivery.

Product availability for exchanges is subject to stock availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Customers may be required to provide:

  • Photos/videos of the product

  • Packaging images

  • Order details

After verification, we will offer:

  • Replacement

  • Exchange

  • Refund

  • Store credit (where applicable)

8. Return Shipping Costs

Customer-Initiated Returns

Customers may be responsible for return shipping costs unless otherwise stated.

Incorrect or Damaged Orders

If the return is due to:

  • Wrong item shipped

  • Defective product

  • Damaged product during delivery

WishTokari may cover the return shipping charges.

Shipping costs are non-refundable unless the issue was caused by us.

9. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted.

To request cancellation, contact us immediately at:
pamarnav@hotmail.com

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Allow additional processing time

If you still have not received your refund after [30 BUSINESS DAYS], please contact us at:
pamarnav@hotmail.com

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: WishTokari
Email Address: parmarnav@hotmail.com

Thank you for shopping with [STORE NAME]. We appreciate your trust and support.